Terms and Conditions
Triva Vacation Homes Rental L.L.C
1. Introduction
Welcome to Triva Vacation Homes Rental L.L.C. Please read these terms and conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms and policies. If you do not agree to these terms, please do not use our services.
2. Terms and Conditions
2.1 Terms and Conditions
By using the services provided by Triva, you agree to comply with these terms and conditions. You must be at least 18 years old to use our services.
2.2 Terms and Conditions
You agree to use our services in accordance with all applicable laws and regulations.
2.3 Terms and Conditions
We strive to provide continuous access to our services, but we do not guarantee uninterrupted availability.
2.4 Terms and Conditions
All content on our website is owned by Triva and protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our written consent.
2.5 Terms and Conditions
Triva is not liable for any direct, indirect, incidental, special, or consequential damages resulting from using our services.
2.6 Terms and Conditions
This Agreement is governed by the laws of the Emirate of Dubai, United Arab Emirates.
2.7 Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice.
3. Services
3.1 Services
Triva provides property management services, including marketing, guest communication, check-in and check-out procedures, cleaning, maintenance, and other related services. Specific services and terms may vary based on individual service agreements and property management contracts.
3.2 Services
Triva offers interior design services, collaborating closely with you to conceptualize your dream space, considering every detail to achieve perfection. Specific services and terms are detailed in individual design contracts.
4. Host Obligations
As a host using Triva's property management services, you agree to fulfill the following obligations:
4.1 Host Obligations
You shall maintain the property in good condition, perform necessary repairs, and ensure compliance with all applicable laws and regulations.
4.2 Host Obligations
Leave the guest inquiries and communication to our multilingual team. We promptly handle all messages, ensuring guests receive a warm welcome and have a smooth stay.
4.3 Host Obligations
We conduct regular inspections to identify any issues and ensure everything is in order, maintaining the highest standards for guest satisfaction.
5. Charges and Payment
Triva may charge fees for various services, including property management and interior design. Payment details are outlined in individual service agreements. Fees and charges are subject to change.
6. Invoices
Upon request, Triva may provide invoices for services rendered. Invoices will include a breakdown of fees and charges.
7. Termination / Cancellation
7.1 Termination / Cancellation
Landlords may terminate property management contracts or design contracts with Triva by providing written notice as specified in the individual service agreement.
7.2 Termination / Cancellation
Triva may terminate service agreements with landlords for non-compliance, material breach, or other specified reasons. Notice of termination will be provided to the landlord.
8. Liability
8.1 Liability
Triva is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services, property management, or interior design. Liability is subject to the terms and conditions of individual service agreements.
9. Miscellaneous
9.1 Miscellaneous
This Agreement is governed by the laws of the Emirate of Dubai, United Arab Emirates.
9.2 Miscellaneous
Triva reserves the right to modify terms, conditions, and policies at any time without prior notice. Users are responsible for reviewing these changes regularly.
9.3 Miscellaneous
This Agreement contains the entire understanding of the parties and supersedes all prior agreements and understandings, whether oral or written.
10. Refund Policy
10.1 Refund Policy
Triva Vacation Homes Rental L.L.C ("Triva") offers a refund policy for certain services. Refund eligibility and terms vary depending on the specific service provided. Please refer to the individual service agreement for detailed refund terms.
10.2 Refund Policy
If you believe you are eligible for a refund, please contact our support team at [Contact Information] with your refund request. We will process your request within a reasonable timeframe, typically within 7-14 business days.
10.3 Refund Policy
Certain fees or charges may be non-refundable, as outlined in the service agreement. These fees include but are not limited to government fees, contractor fees, and platform fees.
10.4 Refund Policy
Triva reserves the right to update this Refund Policy as our services evolve. You will be notified of any significant changes.
11. Privacy Policy
11.1 Privacy Policy
Triva collects and stores personal data when you use our services. We use this data to provide, maintain, and improve our services, respond to inquiries, and for legal and security purposes.
11.2 Privacy Policy
Triva does not share your personal information with third parties without your consent, except as necessary to provide our services or comply with legal requirements.
11.3 Privacy Policy
We implement security measures to protect your personal information and maintain its confidentiality.
11.4 Privacy Policy
Our website may use cookies to collect information. You can adjust your browser settings to reject cookies if you prefer.
11.5 Privacy Policy
We may update our Privacy Policy as our services evolve. You will be notified of any significant changes.
12. Contact Information
If you have any questions or concerns about our Refund Policy, Privacy Policy, or any other aspect of our services, please contact us at contact@trivahomes.com
